“They Are Nothing More Than His Spies on the Floor”: Local Employees’ Sensemaking and Interpretation of Expatriates’ Roles and Responsibilities

• Published in: Management communication quarterly 2022-02, Vol.36 (1), p.124-148
• Main Authors: Wyant, Mizuki H., Kramer, Michael W.
• Format: Article
• Language: English
• Subjects: Employees; Expatriates
• ISSN: 0893-3189; 1552-6798
• DOI: 10.1177/08933189211029561

This study examines how local employees gain information and make sense of new expatriates’ roles and responsibilities in multinational corporations by applying Weick’s sensemaking theory. Data were collected through semi-structured interviews of 17 local employees working for a Japan-based automotive manufacturing company in a Midwestern U.S. city. Results revealed that local employees extracted cues from their environment to make sense of expatriates’ roles and responsibilities by communicating directly with others, observing expatriates communicating with others, and applying knowledge from previous experiences with expatriates. In making sense of the information, local employees compared their expectations for expatriates with their experiences and interpreted expatriates’ roles and responsibilities negatively when there was a discrepancy between them. This study provides valuable insights into the sensemaking process of local employees as they adapt to expatriates as part of their ongoing socialization process.