A Resource-Based Typology of Dynamic Capability: Managing Tourism in a Turbulent Environment

This study develops a typology of dynamic capabilities to advance knowledge on how tourism organizations can manage disruptive external changes. It uses the context of a natural disaster. The article goes beyond a simple classification of organizational activities in responding to crises/disasters t...

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Bibliographic Details
Published in:Journal of travel research 2022-05, Vol.61 (5), p.1006-1023
Main Authors: Jiang, Yawei, Ritchie, Brent W., Verreynne, Martie-Louise
Format: Article
Language:English
Subjects:
Disasters
Management of crises
Tourism
Typological analysis
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Summary:This study develops a typology of dynamic capabilities to advance knowledge on how tourism organizations can manage disruptive external changes. It uses the context of a natural disaster. The article goes beyond a simple classification of organizational activities in responding to crises/disasters to create a typology of 12 dynamic capabilities. The typology is based on three dimensions that align with the disaster life cycle, source of resources, and deployment of resources. This study also provides empirical explanations for each type of dynamic capability, using qualitative data collected from 40 in-depth interviews with tourism organizations and other stakeholders across two years. Several practical implications and future research directions are provided based on the findings and limitations of the study.
ISSN:0047-2875
1552-6763
DOI:10.1177/00472875211014960