Telework Systematic Model Design for the Future of Work

The practice and popularity of telework has expanded significantly in the past few years, mostly due to the COVID-19 pandemic. As a critical factor contributing to business resilience, the new work model challenged companies to figure out innovative ways to address contemporary organizational and em...

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Bibliographic Details
Published in:Sustainability 2022-06, Vol.14 (12), p.7146
Main Authors: Stoian, Carmen-Alexandra, Caraiani, Chirața, Anica-Popa, Ionuț Florin, Dascălu, Cornelia, Lungu, Camelia Iuliana
Format: Article
Language:English
Subjects:
Behavior
Chi-square test
Collaboration
Communication
Control theory
Coronaviruses
Corporate culture
COVID-19
Employees
Employment
Flexibility
Frequency analysis
Innovations
Managers
Pandemics
Process controls
Qualitative research
Questionnaires
Resilience
Resource availability
Social exchange theory
Statistical tests
Sustainability
Technology
Telecommuting
Virtual environments
Work environment
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Summary:The practice and popularity of telework has expanded significantly in the past few years, mostly due to the COVID-19 pandemic. As a critical factor contributing to business resilience, the new work model challenged companies to figure out innovative ways to address contemporary organizational and employee needs. To address this gap, this study approaches the telework concept from a broader perspective, integrating inputs, outputs and outcomes in an analytical framework. Drawing from data collected based on interviews and questionnaires addressed to professionals in the business service industry who experienced telework, frequency analysis, discourse analysis and chi-square test were used to synthesize the findings. Results show that resource availability and professional relationships represent the basic factors, while technology may be more than a facilitator. Moreover, knowledge exchange, work–life balance and professional isolation are critical factors emerging from the virtual environment that influence work goals achievement. This study contributes to research by proposing a Telework Systematic Model (TSM), which addresses the interaction of various organizational dynamics factors as a result of mixed working patterns. The discussions address the future of work by including the hybrid work model, platform innovation and new business opportunities to enhance organizational resilience for sustainable innovation and change through digital technology.
ISSN:2071-1050
2071-1050
DOI:10.3390/su14127146