Validation of an Integrated IS Success Model in the Study of E-Government

Electronic government (E-government) systems are becoming an integral component of government service delivery systems. Because of the rapid growth of Internet and Information System (IS) technologies in Malaysia, E-government systems are becoming more and more necessary. This study examined user at...

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Bibliographic Details
Published in:Mobile information systems 2022-07, Vol.2022, p.1-16
Main Authors: Al-Rahmi, Waleed Mugahed, Uddin, Mueen, Alkhalaf, Salem, Al-Dhlan, Kawther A., Cifuentes-Faura, Javier, Al-Rahmi, Ali Mugahed, Al-Adwan, Ahmad Samed
Format: Article
Language:English
Subjects:
Attitudes
Behavior
Electronic government
Government services
Horizontal integration
Hypotheses
Multivariate statistical analysis
Quality of service
Questionnaires
Success
Technology Acceptance Model
Technology utilization
User satisfaction
Web portals
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Summary:Electronic government (E-government) systems are becoming an integral component of government service delivery systems. Because of the rapid growth of Internet and Information System (IS) technologies in Malaysia, E-government systems are becoming more and more necessary. This study examined user attitudes, usage intensions, and satisfaction with E-government systems using the Information System (IS) success model and the Technology Acceptance Model (TAM). This study deployed a questionnaire to 714 E-government users. The questionnaire results were analysed using the structural equation model (SEM). This study found that E-government perceived ease of use and perceived usefulness were strongly influenced by IS success model constructs and perceived trust. This study also found that user attitudes, usage intensions, and satisfaction were strongly influenced by TAM factors.
ISSN:1574-017X
1875-905X
DOI:10.1155/2022/8909724