From family incivility to satisfaction at work: role of burnout and psychological capital

• Published in: Journal of organizational effectiveness : people and performance 2022-09, Vol.9 (4), p.637-655
• Main Authors: Maria Tresita Paul Vincent, Aboobaker, Nimitha, Devi, Uma N
• Format: Article
• Language: English
• Subjects: Behavior; Burnout; Coping; Emergency medical care; Emotions; Employees; Families & family life; Human resource management; Hypotheses; Job satisfaction; Organizational effectiveness; Patients; Physicians; Stress; Work life balance
• ISSN: 2051-6614; 2051-6622
• DOI: 10.1108/JOEPP-01-2022-0011

Purpose>Building on the work-home resources model and the conservation of resources (COR) theory, this study proposes and explores a moderated mediation model on the effect of doctor's family incivility and burnout on doctor's job satisfaction as a function of psychological capital (PsyCap) at dual stages.Design/methodology/approach>This study obtained data in two phases, using a time-lagged methodological design. The final sample comprised 324 emergency medicine doctors working in hospitals across India, and statistical analysis of the above-said relationships was carried out using PROCESS macro in SPSS 23.0.Findings>Findings indicate strong evidence supporting the mediation effect of burnout, which means doctors facing family incivility at home experienced burnout at work, which influences doctors' job satisfaction. Also, the indirect effect of family incivility on job satisfaction through burnout gets attenuated at both stages when emergency physicians possess high PsyCap.Practical implications>This study adds to the work-family literature by delving into the underlying mechanisms that link family incivility to various job outcomes. Despite procedural remedies, there remains a possibility of common method bias. Longitudinal research and validating the model across different samples are suggested.Originality/value>This study expands the limited domain of knowledge on the work consequences of uncivil family behavior. This study is among the primary to empirically substantiate the long-term adverse consequences of family incivility as burnout. The implications of these findings for applications and applications' extension of the work-home resources model to the family domain are elaborated in detail.