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E-Payment Adoption in Saudi Arabia

Internet technology has influenced banking systems because of its capability to enhance the performance of financial operations. Several factors influence the adoption of new technology within the financial industry, namely the customers' Perception of Benefit, Quality, Ease of Use, Security, S...

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Bibliographic Details
Published in:Journal of international technology and information management 2022-01, Vol.31 (1), p.125-145
Main Authors: Chen, Alexander N., Thomas, Joseph Y, McMurtrey, Mark E., Ellis, Michael E.
Format: Article
Language:English
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Summary:Internet technology has influenced banking systems because of its capability to enhance the performance of financial operations. Several factors influence the adoption of new technology within the financial industry, namely the customers' Perception of Benefit, Quality, Ease of Use, Security, Self-Efficacy, and Trust. However, various cultures and geopolitical issues influence technology adoption and are worth further study. This paper focuses on the factors that influence the behaviors of Saudi Arabians and their adoption of e-payment systems. It reports new research that distinguishes and investigates the key issues that impact the population in Saudi Arabia regarding the use of electronic payment. Results show that perceived benefit, ease of use, security, trust, and self-efficacy are associated with e-payment adoption. Quality is relatively not crucial to Saudi Arabians. Furthermore, according to the stepwise regression, employment status and self-efficacy are the best predictors for using e-payment systems.
ISSN:1941-6679
1543-5962
1941-6679
DOI:10.58729/1941-6679.1511