Impact of interpersonal client-provider relationship on satisfaction with mental healthcare among the LGBTQ+ population

Gender and sexual minorities are more likely to report unfavourable experiences with primary care. Aside from being refused care, additional challenges include stigma, discrimination, social and societal rejection, and violence. The purpose of this study was to determine which aspects of the client-...

Full description

Saved in:
Bibliographic Details
Published in:Journal of mental health (Abingdon, England) England), 2022-10, Vol.31 (5), p.634-641
Main Authors: Schuller, Kristin A., Crawford, Rebekah Perkins
Format: Article
Language:English
Subjects:
Access to information
care-seeking
client-provider interaction
Cultural competence
Discrimination
Health needs
healthcare quality
Help seeking behavior
LGBTQ+ health
Mental health
Minority groups
patient satisfaction
Primary care
provider-client relationship
Quality of care
Sexual orientation
Social rejection
Stigma
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Gender and sexual minorities are more likely to report unfavourable experiences with primary care. Aside from being refused care, additional challenges include stigma, discrimination, social and societal rejection, and violence. The purpose of this study was to determine which aspects of the client-provider relationship affected perceived satisfaction with the quality of mental healthcare received. Data was collected via electronic survey, which yielded 177 responses. Univariate and ordinal logistic regression were used to determine if a significant relationship existed between the variables of interest. Results indicate that clients who felt less trust for their providers, reported inadequate time spent in therapeutic encounters, and felt their providers looked down on or judged them were less satisfied with the quality of mental healthcare they received. In addition, LGBTQ+ clients who were less satisfied with the quality of care they received were significantly less confident in their ability to receive adequate future mental healthcare. Results of this study highlight the importance of provider awareness, attitude, and access to information regarding the mental health needs of the LGBTQ+ population because these support culturally competent care, which potentially encourages future care-seeking behaviors.
ISSN:0963-8237
1360-0567
DOI:10.1080/09638237.2020.1793126