Customers' usage behaviour of e‐banking services: Interplay of electronic banking and traditional banking

Digital finance which is facilitated by electronic banking is absolutely paramount for realising the developmental objectives of emerging economies. Success of service innovations in the field of electronic banking depends to a great extent on the perceptions and consumption patterns of the intended...

Full description

Saved in:
Bibliographic Details
Published in:International journal of finance and economics 2022-04, Vol.27 (2), p.2169-2181
Main Authors: Sandhu, Supreet, Arora, Sangeeta
Format: Article
Language:English
Subjects:
Bank services
customer usage
Developing countries
digital finance
Electronic banking
emerging economies
LDCs
multi‐channel
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by cdi_FETCH-LOGICAL-c3876-ac6d349b070588b97dd49672a0d19079024324b5f71c7ae69c7b988233391ce73
cites cdi_FETCH-LOGICAL-c3876-ac6d349b070588b97dd49672a0d19079024324b5f71c7ae69c7b988233391ce73
container_end_page 2181
container_issue 2
container_start_page 2169
container_title International journal of finance and economics
container_volume 27
creator Sandhu, Supreet
Arora, Sangeeta
description Digital finance which is facilitated by electronic banking is absolutely paramount for realising the developmental objectives of emerging economies. Success of service innovations in the field of electronic banking depends to a great extent on the perceptions and consumption patterns of the intended users of such services. This paper reports on a study that investigated customers' usage of electronic banking services in a multi‐channel context. As e‐banking usage is found still low, banks have scope for further propagation of technology and reaping its benefits. With the inclusion of technology, banks should not ignore the importance of employees as manual and electronic banking are found complementary to each other. There is still need to make electronic banking simpler and more secured as these are the major inhibitors of complete reliance on electronic media.
doi_str_mv 10.1002/ijfe.2266
format article
fullrecord <record><control><sourceid>proquest_cross</sourceid><recordid>TN_cdi_proquest_journals_2726016755</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><sourcerecordid>2726016755</sourcerecordid><originalsourceid>FETCH-LOGICAL-c3876-ac6d349b070588b97dd49672a0d19079024324b5f71c7ae69c7b988233391ce73</originalsourceid><addsrcrecordid>eNp1kLFOwzAQhi0EEqUw8AaWGBBD2rOd2DEbqlooqsQCs-U4TnGbJsVOi7rxCDwjT0LS0pHpTqfvTv99CF0TGBAAOnSLwg4o5fwE9QhIGRGSpKddL3gkGYhzdBHCAgB4IqCHlqNNaOqV9eEWb4KeW5zZd7119cbjusD25-s709XSVXMcrN86Y8M9nlaN9etS7_ZIaU3j68oZfCR1lePG69w1rq50eZxforNCl8Fe_dU-epuMX0dP0ezlcTp6mEWGpW1KbXjOYpmBgCRNMynyPJZcUA05kSAk0JjROEsKQYzQlksjMpmmlDEmibGC9dHN4e7a1x8bGxq1aN9pgwRFBeVAuEiSlro7UMbXIXhbqLV3K-13ioDqXKrOpepctuzwwH660u7-B9X0eTLeb_wCerd3Hw</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2726016755</pqid></control><display><type>article</type><title>Customers' usage behaviour of e‐banking services: Interplay of electronic banking and traditional banking</title><source>Business Source Ultimate</source><source>Wiley-Blackwell Read &amp; Publish Collection</source><creator>Sandhu, Supreet ; Arora, Sangeeta</creator><creatorcontrib>Sandhu, Supreet ; Arora, Sangeeta</creatorcontrib><description>Digital finance which is facilitated by electronic banking is absolutely paramount for realising the developmental objectives of emerging economies. Success of service innovations in the field of electronic banking depends to a great extent on the perceptions and consumption patterns of the intended users of such services. This paper reports on a study that investigated customers' usage of electronic banking services in a multi‐channel context. As e‐banking usage is found still low, banks have scope for further propagation of technology and reaping its benefits. With the inclusion of technology, banks should not ignore the importance of employees as manual and electronic banking are found complementary to each other. There is still need to make electronic banking simpler and more secured as these are the major inhibitors of complete reliance on electronic media.</description><identifier>ISSN: 1076-9307</identifier><identifier>EISSN: 1099-1158</identifier><identifier>DOI: 10.1002/ijfe.2266</identifier><language>eng</language><publisher>Chichester, UK: John Wiley &amp; Sons, Ltd</publisher><subject>Bank services ; customer usage ; Developing countries ; digital finance ; Electronic banking ; emerging economies ; LDCs ; multi‐channel</subject><ispartof>International journal of finance and economics, 2022-04, Vol.27 (2), p.2169-2181</ispartof><rights>2020 John Wiley &amp; Sons Ltd</rights><rights>2022 John Wiley &amp; Sons, Ltd.</rights><lds50>peer_reviewed</lds50><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c3876-ac6d349b070588b97dd49672a0d19079024324b5f71c7ae69c7b988233391ce73</citedby><cites>FETCH-LOGICAL-c3876-ac6d349b070588b97dd49672a0d19079024324b5f71c7ae69c7b988233391ce73</cites><orcidid>0000-0003-0122-958X</orcidid></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><link.rule.ids>314,780,784,27924,27925</link.rule.ids></links><search><creatorcontrib>Sandhu, Supreet</creatorcontrib><creatorcontrib>Arora, Sangeeta</creatorcontrib><title>Customers' usage behaviour of e‐banking services: Interplay of electronic banking and traditional banking</title><title>International journal of finance and economics</title><description>Digital finance which is facilitated by electronic banking is absolutely paramount for realising the developmental objectives of emerging economies. Success of service innovations in the field of electronic banking depends to a great extent on the perceptions and consumption patterns of the intended users of such services. This paper reports on a study that investigated customers' usage of electronic banking services in a multi‐channel context. As e‐banking usage is found still low, banks have scope for further propagation of technology and reaping its benefits. With the inclusion of technology, banks should not ignore the importance of employees as manual and electronic banking are found complementary to each other. There is still need to make electronic banking simpler and more secured as these are the major inhibitors of complete reliance on electronic media.</description><subject>Bank services</subject><subject>customer usage</subject><subject>Developing countries</subject><subject>digital finance</subject><subject>Electronic banking</subject><subject>emerging economies</subject><subject>LDCs</subject><subject>multi‐channel</subject><issn>1076-9307</issn><issn>1099-1158</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2022</creationdate><recordtype>article</recordtype><recordid>eNp1kLFOwzAQhi0EEqUw8AaWGBBD2rOd2DEbqlooqsQCs-U4TnGbJsVOi7rxCDwjT0LS0pHpTqfvTv99CF0TGBAAOnSLwg4o5fwE9QhIGRGSpKddL3gkGYhzdBHCAgB4IqCHlqNNaOqV9eEWb4KeW5zZd7119cbjusD25-s709XSVXMcrN86Y8M9nlaN9etS7_ZIaU3j68oZfCR1lePG69w1rq50eZxforNCl8Fe_dU-epuMX0dP0ezlcTp6mEWGpW1KbXjOYpmBgCRNMynyPJZcUA05kSAk0JjROEsKQYzQlksjMpmmlDEmibGC9dHN4e7a1x8bGxq1aN9pgwRFBeVAuEiSlro7UMbXIXhbqLV3K-13ioDqXKrOpepctuzwwH660u7-B9X0eTLeb_wCerd3Hw</recordid><startdate>202204</startdate><enddate>202204</enddate><creator>Sandhu, Supreet</creator><creator>Arora, Sangeeta</creator><general>John Wiley &amp; Sons, Ltd</general><general>Wiley Periodicals Inc</general><scope>AAYXX</scope><scope>CITATION</scope><orcidid>https://orcid.org/0000-0003-0122-958X</orcidid></search><sort><creationdate>202204</creationdate><title>Customers' usage behaviour of e‐banking services: Interplay of electronic banking and traditional banking</title><author>Sandhu, Supreet ; Arora, Sangeeta</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c3876-ac6d349b070588b97dd49672a0d19079024324b5f71c7ae69c7b988233391ce73</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2022</creationdate><topic>Bank services</topic><topic>customer usage</topic><topic>Developing countries</topic><topic>digital finance</topic><topic>Electronic banking</topic><topic>emerging economies</topic><topic>LDCs</topic><topic>multi‐channel</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Sandhu, Supreet</creatorcontrib><creatorcontrib>Arora, Sangeeta</creatorcontrib><collection>CrossRef</collection><jtitle>International journal of finance and economics</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Sandhu, Supreet</au><au>Arora, Sangeeta</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Customers' usage behaviour of e‐banking services: Interplay of electronic banking and traditional banking</atitle><jtitle>International journal of finance and economics</jtitle><date>2022-04</date><risdate>2022</risdate><volume>27</volume><issue>2</issue><spage>2169</spage><epage>2181</epage><pages>2169-2181</pages><issn>1076-9307</issn><eissn>1099-1158</eissn><abstract>Digital finance which is facilitated by electronic banking is absolutely paramount for realising the developmental objectives of emerging economies. Success of service innovations in the field of electronic banking depends to a great extent on the perceptions and consumption patterns of the intended users of such services. This paper reports on a study that investigated customers' usage of electronic banking services in a multi‐channel context. As e‐banking usage is found still low, banks have scope for further propagation of technology and reaping its benefits. With the inclusion of technology, banks should not ignore the importance of employees as manual and electronic banking are found complementary to each other. There is still need to make electronic banking simpler and more secured as these are the major inhibitors of complete reliance on electronic media.</abstract><cop>Chichester, UK</cop><pub>John Wiley &amp; Sons, Ltd</pub><doi>10.1002/ijfe.2266</doi><tpages>13</tpages><orcidid>https://orcid.org/0000-0003-0122-958X</orcidid></addata></record>
fulltext fulltext
identifier ISSN: 1076-9307
ispartof International journal of finance and economics, 2022-04, Vol.27 (2), p.2169-2181
issn 1076-9307
1099-1158
language eng
recordid cdi_proquest_journals_2726016755
source Business Source Ultimate; Wiley-Blackwell Read & Publish Collection
subjects Bank services
customer usage
Developing countries
digital finance
Electronic banking
emerging economies
LDCs
multi‐channel
title Customers' usage behaviour of e‐banking services: Interplay of electronic banking and traditional banking
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-01-08T03%3A56%3A19IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_cross&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Customers'%20usage%20behaviour%20of%20e%E2%80%90banking%20services:%20Interplay%20of%20electronic%20banking%20and%20traditional%20banking&rft.jtitle=International%20journal%20of%20finance%20and%20economics&rft.au=Sandhu,%20Supreet&rft.date=2022-04&rft.volume=27&rft.issue=2&rft.spage=2169&rft.epage=2181&rft.pages=2169-2181&rft.issn=1076-9307&rft.eissn=1099-1158&rft_id=info:doi/10.1002/ijfe.2266&rft_dat=%3Cproquest_cross%3E2726016755%3C/proquest_cross%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c3876-ac6d349b070588b97dd49672a0d19079024324b5f71c7ae69c7b988233391ce73%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=2726016755&rft_id=info:pmid/&rfr_iscdi=true