Tracking tourism and hospitality employees' real-time perceptions and emotions in an online community during the COVID-19 pandemic

Online communities are playing a critical role in social communication during the COVID-19 pandemic. We reviewed 25,795 online comments from Reddit, a popular social-media website with a subsection focused on tourism and hospitality employees, regarding COVID-19. We found key hidden topics dominatin...

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Bibliographic Details
Published in:Current issues in tourism 2022-12, Vol.25 (23), p.3761-3765
Main Authors: Park, Eunhye, Kim, Woo-Hyuk, Kim, Sung-Bum
Format: Article
Language:English
Subjects:
Big data
COVID-19
Discrimination
Emotions
hotel employees
infodemiology
Pandemics
Reddit.com
Sanitation
Tourism
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Summary:Online communities are playing a critical role in social communication during the COVID-19 pandemic. We reviewed 25,795 online comments from Reddit, a popular social-media website with a subsection focused on tourism and hospitality employees, regarding COVID-19. We found key hidden topics dominating employee perceptions (i.e. COVID-19, racism, compassion, employment issues, sanitation), tracked changes of these issues over time, and catalogued the changes in employees' emotions. This study provides discussion and new insights for tourism and hospitality research within the field of pandemic studies.
ISSN:1368-3500
1747-7603
DOI:10.1080/13683500.2020.1823336