Conversion of No-Show Patients to elehealth in a Primary Medicine Clinic

No-shows in primary care clinics prevent patients from receiving essential care and decrease clinic productivity. The COVID-19 pandemic forced physicians to adjust to telemedicine as a necessary method to provide care. In this study no-show patients were converted to telehealth visits thereby allowi...

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Bibliographic Details
Published in:Missouri medicine 2022-01, Vol.119 (1), p.74-78
Main Authors: Priya, Lakshmi, Carey, Patricia, Shafi, Fariha
Format: Article
Language:English
Subjects:
Coronaviruses
COVID-19
Hospitals
Medical students
Pandemics
Patients
Physicians
Primary care
Productivity
Telemedicine
Web portals
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Summary:No-shows in primary care clinics prevent patients from receiving essential care and decrease clinic productivity. The COVID-19 pandemic forced physicians to adjust to telemedicine as a necessary method to provide care. In this study no-show patients were converted to telehealth visits thereby allowing physicians to care for their patients and maintain hospital revenue. The most common reasons for "no-shows" were found to be forgetting appointments and transportation issues.
ISSN:0026-6620