Service Quality, Brand Loyalty, and Profit Growth in UK Budget Hotels

Although past studies advocate a positive impact of service quality on business performance, empirical studies investigating the nature of the relationship between service quality and profit growth in the hotel industry are limited. This study contributes to an ongoing debate as to whether service q...

Full description

Saved in:
Bibliographic Details
Published in:Tourism analysis 2011-10, Vol.16 (3), p.259-270
Main Authors: Ekinci, Yuksel, Zeglat, Dia, Whyatt, Georgina
Format: Article
Language:English
Subjects:
Brand Loyalty
Budget Hotels
Economics
Hotels
Multivariate statistical analysis
Profit Growth
Profitability
Quality of service
Service Quality
Citations: Items that this one cites
Items that cite this one
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
cited_by cdi_FETCH-LOGICAL-c493t-8ec977bf27557bd051eae7c7fff3624a13e814deed3d30f06ab8b60bdae641c83
cites cdi_FETCH-LOGICAL-c493t-8ec977bf27557bd051eae7c7fff3624a13e814deed3d30f06ab8b60bdae641c83
container_end_page 270
container_issue 3
container_start_page 259
container_title Tourism analysis
container_volume 16
creator Ekinci, Yuksel
Zeglat, Dia
Whyatt, Georgina
description Although past studies advocate a positive impact of service quality on business performance, empirical studies investigating the nature of the relationship between service quality and profit growth in the hotel industry are limited. This study contributes to an ongoing debate as to whether service quality has a direct or indirect influence on profitability in the hotel industry. The data were collected from a national budget hotel company in the UK and the research hypotheses were tested through structural equation modeling via the LISREL software. The findings of the study found that service quality had a positive influence on brand loyalty and premium price. The effect of service quality on profit growth was indirect and mediated by premium price, brand loyalty, and sales growth.
doi_str_mv 10.3727/108354211X13110944387004
format article
fullrecord <record><control><sourceid>proquest_ingen</sourceid><recordid>TN_cdi_proquest_journals_2780022838</recordid><sourceformat>XML</sourceformat><sourcesystem>PC</sourcesystem><ingid>cog/ta/2011/00000016/00000003/art00003</ingid><sourcerecordid>2780022838</sourcerecordid><originalsourceid>FETCH-LOGICAL-c493t-8ec977bf27557bd051eae7c7fff3624a13e814deed3d30f06ab8b60bdae641c83</originalsourceid><addsrcrecordid>eNp1kE1PwzAMhnsAifHxHyJxZWDHXZNekBiCgRgCBJO4RWmblE6lhTQFjV9Puk3iRC7xG9vP6ziKGMIpCS7OECRNYo74ioQIaRyTFADxTjQaUuOQo71ov-uWABwl8FF09WzcV5Ub9tTruvKrEzZ1uinYvF3pepCDeHStrTybufbbv7GqYYs7Nu2L0nh203pTd4fRrtV1Z46290G0uL56ubwZzx9mt5cX83Eep-TH0uSpEJnlYjIRWQETNNqIXFhrKeGxRjIS48KYggoCC4nOZJZAVmiTxJhLOoiON9wP1372pvNq2fauCZaKCxk-xSUNVXJTlbu265yx6sNV79qtFIIaFqX-W1RoPd-0Vk1pGq__-HlbqqA5ICpYH0y2AZDSzq-DALj_B1Dla8bWmtQXJg0FHg8vYS7kkKrCWN3XPhg5Vf6ojugXXXuJQA</addsrcrecordid><sourcetype>Aggregation Database</sourcetype><iscdi>true</iscdi><recordtype>article</recordtype><pqid>2780022838</pqid></control><display><type>article</type><title>Service Quality, Brand Loyalty, and Profit Growth in UK Budget Hotels</title><source>ABI/INFORM Global</source><creator>Ekinci, Yuksel ; Zeglat, Dia ; Whyatt, Georgina</creator><creatorcontrib>Ekinci, Yuksel ; Zeglat, Dia ; Whyatt, Georgina</creatorcontrib><description>Although past studies advocate a positive impact of service quality on business performance, empirical studies investigating the nature of the relationship between service quality and profit growth in the hotel industry are limited. This study contributes to an ongoing debate as to whether service quality has a direct or indirect influence on profitability in the hotel industry. The data were collected from a national budget hotel company in the UK and the research hypotheses were tested through structural equation modeling via the LISREL software. The findings of the study found that service quality had a positive influence on brand loyalty and premium price. The effect of service quality on profit growth was indirect and mediated by premium price, brand loyalty, and sales growth.</description><identifier>ISSN: 1083-5423</identifier><identifier>DOI: 10.3727/108354211X13110944387004</identifier><language>eng</language><publisher>Columbia: Cognizant Communication Corporation</publisher><subject>Brand Loyalty ; Budget Hotels ; Economics ; Hotels ; Multivariate statistical analysis ; Profit Growth ; Profitability ; Quality of service ; Service Quality</subject><ispartof>Tourism analysis, 2011-10, Vol.16 (3), p.259-270</ispartof><rights>Copyright Cognizant Communication Corporation Oct 2011</rights><lds50>peer_reviewed</lds50><oa>free_for_read</oa><woscitedreferencessubscribed>false</woscitedreferencessubscribed><citedby>FETCH-LOGICAL-c493t-8ec977bf27557bd051eae7c7fff3624a13e814deed3d30f06ab8b60bdae641c83</citedby><cites>FETCH-LOGICAL-c493t-8ec977bf27557bd051eae7c7fff3624a13e814deed3d30f06ab8b60bdae641c83</cites></display><links><openurl>$$Topenurl_article</openurl><openurlfulltext>$$Topenurlfull_article</openurlfulltext><thumbnail>$$Tsyndetics_thumb_exl</thumbnail><linktohtml>$$Uhttps://www.proquest.com/docview/2780022838?pq-origsite=primo$$EHTML$$P50$$Gproquest$$H</linktohtml><link.rule.ids>314,776,780,11667,27901,27902,36037,44339</link.rule.ids></links><search><creatorcontrib>Ekinci, Yuksel</creatorcontrib><creatorcontrib>Zeglat, Dia</creatorcontrib><creatorcontrib>Whyatt, Georgina</creatorcontrib><title>Service Quality, Brand Loyalty, and Profit Growth in UK Budget Hotels</title><title>Tourism analysis</title><description>Although past studies advocate a positive impact of service quality on business performance, empirical studies investigating the nature of the relationship between service quality and profit growth in the hotel industry are limited. This study contributes to an ongoing debate as to whether service quality has a direct or indirect influence on profitability in the hotel industry. The data were collected from a national budget hotel company in the UK and the research hypotheses were tested through structural equation modeling via the LISREL software. The findings of the study found that service quality had a positive influence on brand loyalty and premium price. The effect of service quality on profit growth was indirect and mediated by premium price, brand loyalty, and sales growth.</description><subject>Brand Loyalty</subject><subject>Budget Hotels</subject><subject>Economics</subject><subject>Hotels</subject><subject>Multivariate statistical analysis</subject><subject>Profit Growth</subject><subject>Profitability</subject><subject>Quality of service</subject><subject>Service Quality</subject><issn>1083-5423</issn><fulltext>true</fulltext><rsrctype>article</rsrctype><creationdate>2011</creationdate><recordtype>article</recordtype><sourceid>M0C</sourceid><recordid>eNp1kE1PwzAMhnsAifHxHyJxZWDHXZNekBiCgRgCBJO4RWmblE6lhTQFjV9Puk3iRC7xG9vP6ziKGMIpCS7OECRNYo74ioQIaRyTFADxTjQaUuOQo71ov-uWABwl8FF09WzcV5Ub9tTruvKrEzZ1uinYvF3pepCDeHStrTybufbbv7GqYYs7Nu2L0nh203pTd4fRrtV1Z46290G0uL56ubwZzx9mt5cX83Eep-TH0uSpEJnlYjIRWQETNNqIXFhrKeGxRjIS48KYggoCC4nOZJZAVmiTxJhLOoiON9wP1372pvNq2fauCZaKCxk-xSUNVXJTlbu265yx6sNV79qtFIIaFqX-W1RoPd-0Vk1pGq__-HlbqqA5ICpYH0y2AZDSzq-DALj_B1Dla8bWmtQXJg0FHg8vYS7kkKrCWN3XPhg5Vf6ojugXXXuJQA</recordid><startdate>20111001</startdate><enddate>20111001</enddate><creator>Ekinci, Yuksel</creator><creator>Zeglat, Dia</creator><creator>Whyatt, Georgina</creator><general>Cognizant Communication Corporation</general><scope>AAYXX</scope><scope>CITATION</scope><scope>3V.</scope><scope>7RQ</scope><scope>7ST</scope><scope>7U6</scope><scope>7WY</scope><scope>7WZ</scope><scope>7XB</scope><scope>87Z</scope><scope>8FK</scope><scope>8FL</scope><scope>ABUWG</scope><scope>AEUYN</scope><scope>AFKRA</scope><scope>BENPR</scope><scope>BEZIV</scope><scope>C1K</scope><scope>CCPQU</scope><scope>DWQXO</scope><scope>FRNLG</scope><scope>F~G</scope><scope>K60</scope><scope>K6~</scope><scope>L.-</scope><scope>M0C</scope><scope>PQBIZ</scope><scope>PQBZA</scope><scope>PQEST</scope><scope>PQQKQ</scope><scope>PQUKI</scope><scope>PRINS</scope><scope>Q9U</scope><scope>U9A</scope></search><sort><creationdate>20111001</creationdate><title>Service Quality, Brand Loyalty, and Profit Growth in UK Budget Hotels</title><author>Ekinci, Yuksel ; Zeglat, Dia ; Whyatt, Georgina</author></sort><facets><frbrtype>5</frbrtype><frbrgroupid>cdi_FETCH-LOGICAL-c493t-8ec977bf27557bd051eae7c7fff3624a13e814deed3d30f06ab8b60bdae641c83</frbrgroupid><rsrctype>articles</rsrctype><prefilter>articles</prefilter><language>eng</language><creationdate>2011</creationdate><topic>Brand Loyalty</topic><topic>Budget Hotels</topic><topic>Economics</topic><topic>Hotels</topic><topic>Multivariate statistical analysis</topic><topic>Profit Growth</topic><topic>Profitability</topic><topic>Quality of service</topic><topic>Service Quality</topic><toplevel>peer_reviewed</toplevel><toplevel>online_resources</toplevel><creatorcontrib>Ekinci, Yuksel</creatorcontrib><creatorcontrib>Zeglat, Dia</creatorcontrib><creatorcontrib>Whyatt, Georgina</creatorcontrib><collection>CrossRef</collection><collection>ProQuest Central (Corporate)</collection><collection>Career &amp; Technical Education Database</collection><collection>Environment Abstracts</collection><collection>Sustainability Science Abstracts</collection><collection>ABI商业信息数据库</collection><collection>ABI/INFORM Global (PDF only)</collection><collection>ProQuest Central (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection</collection><collection>ProQuest Central (Alumni) (purchase pre-March 2016)</collection><collection>ABI/INFORM Collection (Alumni Edition)</collection><collection>ProQuest Central (Alumni)</collection><collection>ProQuest One Sustainability</collection><collection>ProQuest Central UK/Ireland</collection><collection>ProQuest Central</collection><collection>ProQuest Business Premium Collection</collection><collection>Environmental Sciences and Pollution Management</collection><collection>ProQuest One Community College</collection><collection>ProQuest Central</collection><collection>Business Premium Collection (Alumni)</collection><collection>ABI/INFORM Global (Corporate)</collection><collection>ProQuest Business Collection (Alumni Edition)</collection><collection>ProQuest Business Collection</collection><collection>ABI/INFORM Professional Advanced</collection><collection>ABI/INFORM Global</collection><collection>One Business (ProQuest)</collection><collection>ProQuest One Business (Alumni)</collection><collection>ProQuest One Academic Eastern Edition (DO NOT USE)</collection><collection>ProQuest One Academic</collection><collection>ProQuest One Academic UKI Edition</collection><collection>ProQuest Central China</collection><collection>ProQuest Central Basic</collection><jtitle>Tourism analysis</jtitle></facets><delivery><delcategory>Remote Search Resource</delcategory><fulltext>fulltext</fulltext></delivery><addata><au>Ekinci, Yuksel</au><au>Zeglat, Dia</au><au>Whyatt, Georgina</au><format>journal</format><genre>article</genre><ristype>JOUR</ristype><atitle>Service Quality, Brand Loyalty, and Profit Growth in UK Budget Hotels</atitle><jtitle>Tourism analysis</jtitle><date>2011-10-01</date><risdate>2011</risdate><volume>16</volume><issue>3</issue><spage>259</spage><epage>270</epage><pages>259-270</pages><issn>1083-5423</issn><abstract>Although past studies advocate a positive impact of service quality on business performance, empirical studies investigating the nature of the relationship between service quality and profit growth in the hotel industry are limited. This study contributes to an ongoing debate as to whether service quality has a direct or indirect influence on profitability in the hotel industry. The data were collected from a national budget hotel company in the UK and the research hypotheses were tested through structural equation modeling via the LISREL software. The findings of the study found that service quality had a positive influence on brand loyalty and premium price. The effect of service quality on profit growth was indirect and mediated by premium price, brand loyalty, and sales growth.</abstract><cop>Columbia</cop><pub>Cognizant Communication Corporation</pub><doi>10.3727/108354211X13110944387004</doi><tpages>12</tpages><oa>free_for_read</oa></addata></record>
fulltext fulltext
identifier ISSN: 1083-5423
ispartof Tourism analysis, 2011-10, Vol.16 (3), p.259-270
issn 1083-5423
language eng
recordid cdi_proquest_journals_2780022838
source ABI/INFORM Global
subjects Brand Loyalty
Budget Hotels
Economics
Hotels
Multivariate statistical analysis
Profit Growth
Profitability
Quality of service
Service Quality
title Service Quality, Brand Loyalty, and Profit Growth in UK Budget Hotels
url http://sfxeu10.hosted.exlibrisgroup.com/loughborough?ctx_ver=Z39.88-2004&ctx_enc=info:ofi/enc:UTF-8&ctx_tim=2025-02-04T12%3A27%3A03IST&url_ver=Z39.88-2004&url_ctx_fmt=infofi/fmt:kev:mtx:ctx&rfr_id=info:sid/primo.exlibrisgroup.com:primo3-Article-proquest_ingen&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&rft.genre=article&rft.atitle=Service%20Quality,%20Brand%20Loyalty,%20and%20Profit%20Growth%20in%20UK%20Budget%20Hotels&rft.jtitle=Tourism%20analysis&rft.au=Ekinci,%20Yuksel&rft.date=2011-10-01&rft.volume=16&rft.issue=3&rft.spage=259&rft.epage=270&rft.pages=259-270&rft.issn=1083-5423&rft_id=info:doi/10.3727/108354211X13110944387004&rft_dat=%3Cproquest_ingen%3E2780022838%3C/proquest_ingen%3E%3Cgrp_id%3Ecdi_FETCH-LOGICAL-c493t-8ec977bf27557bd051eae7c7fff3624a13e814deed3d30f06ab8b60bdae641c83%3C/grp_id%3E%3Coa%3E%3C/oa%3E%3Curl%3E%3C/url%3E&rft_id=info:oai/&rft_pqid=2780022838&rft_id=info:pmid/&rft_ingid=cog/ta/2011/00000016/00000003/art00003&rfr_iscdi=true