Improving Tourism Industry Performance through Support System Facilities and Stakeholders: The Role of Environmental Dynamism

• Published in: Sustainability 2023-03, Vol.15 (5), p.4103
• Main Authors: Achmad, Fandi, Prambudia, Yudha, Rumanti, Augustina Asih
• Format: Article
• Language: English
• Subjects: Coronaviruses; COVID-19; Cultural tourism; Economic aspects; Environmental aspects; Medical research; Methods; Pandemics; Politics; Power sources; Sales promotions; Security; Stakeholders; Support systems; Sustainability; Sustainable development; Tourism; Tourist areas; Tourist attractions; Travel industry; Waste management
• ISSN: 2071-1050; 2071-1050
• DOI: 10.3390/su15054103

Success in improving the tourism industry’s performance depends on support system facilities and the role of stakeholders. However, the role of stakeholders in increasing tourism potential to support tourism industry activities, especially in a dynamic environment, still needs further elucidation. Therefore, the main objective of this study was to identify the factors that influence the improvement of the tourism industry and to produce strategies for the tourism industry. In this study, we conducted empirical research that elaborated the impact of support system facilities, stakeholders, and environmental dynamism on how the tourism industry achieves optimal performance in environmental dynamism. Support system facilities factors include telecommunication, power sources, transportation, waste management, location, clean water sources, supporting industries, spatial factors, hospitality, safety, and security. This research was based on data from 203 respondents from SMEs located around the tourist area of Rembang Regency, Central Java, Indonesia. This research shows that the tourism industry in Rembang Regency can achieve optimal performance by utilizing and improving spatial factors, clean water sources, and telecommunication. Therefore, stakeholders and SMEs will benefit from support system facilities that can improve their performance in a dynamic tourism industry environment.