Understanding the Relationships among Brands, Consumers, and Resellers

• Published in: Journal of the Academy of Marketing Science 2000, Vol.28 (1), p.17-23
• Main Author: Webster, Frederick E
• Format: Article
• Language: English
• Subjects: Advertising; Brand equity; Brand loyalty; Brand management; Category management; Competition; Consumers; Cost control; Credibility; Distribution channels; Market strategy; Marketing; Power; Prices; Relationship marketing; Retail stores; Retailing; Studies; Turn of the century; Vendor supplier relations
• ISSN: 0092-0703; 1552-7824
• DOI: 10.1177/0092070300281002

A study examines the historical evolution of the relationships among brands, consumers, and resellers in a world increasingly dominated by very large retail organizations with substantial power within the marketing channel. It is widely believed that manufacturers' brands are becoming less important as major retailers are becoming more powerful. This view is based on the mistaken assumption that brands are relationships with consumers, not resellers. Arguments about the decline of brands are often confused with arguments about changes in the brand management function. As major firms redefine their customer as the reseller, not the consumer, there are substantial implications for brand management and the role of the brand manager. Marketing strategy implementation will require increasingly careful coordination of marketing programs with sales strategy to achieve the necessary coordination of reseller- and consumer-targeted communications to maximize the value of the brand to both the retailer and the end user.