User-Centered Requirements for Augmented Reality as a Cognitive Assistant for Safety-Critical Services

Augmented reality (AR) is widely acknowledged to be beneficial for services with exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. This study explores the user-centered requirements for an AR cognitive assistant in the operations of a...

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Bibliographic Details
Published in:Business & information systems engineering 2023-04, Vol.65 (2), p.161-178
Main Authors: Bräker, Julia, Osterbrink, Anna, Semmann, Martin, Wiesche, Manuel
Format: Article
Language:English
Subjects:
Augmented reality
Automobile driving
Business and Management
Case studies
Infrastructure
Innovations
IT in Business
Maritime industry
Research Paper
Safety critical
Soils
Sounding
Technological change
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Summary:Augmented reality (AR) is widely acknowledged to be beneficial for services with exceptionally high requirements regarding knowledge and simultaneous tasks to be performed and are safety-critical. This study explores the user-centered requirements for an AR cognitive assistant in the operations of a large European maritime logistics hub. Specifically, it deals with the safety-critical service process of soil sounding. Based on fourteen think-aloud sessions during service delivery, two expert interviews, and two expert workshops, five core requirements for AR cognitive assistants in soil sounding are derived, namely (1) real-time overlay, (2) variety in displaying information, (3) multi-dimensional tracking, (4) collaboration, and (5) interaction. The study is the first one on the applicability and feasibility of AR in the maritime industry and identifies requirements that impact further research on AR use in safety-critical environments.
ISSN:2363-7005
1867-0202
DOI:10.1007/s12599-022-00779-3