Ingratiating with bosses for favourable performance ratings: a serial mediation mechanism

PurposeThis study examines how team-level mediating mechanisms (i.e. team psychological safety and team helping behaviour) facilitate the relationship between employees' ingratiation and performance ratings.Design/methodology/approachThe data were collected from 180 customer service teams worki...

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Bibliographic Details
Published in:Personnel review 2023-05, Vol.52 (4), p.955-971
Main Authors: Asadullah, Muhammad Ali, Siddiquei, Ahmad, Musaddiq, Mariam, Amin, Rizwana
Format: Article
Language:English
Subjects:
Behavior
Employees
Influence
Perceptions
Psychological safety
Success
Supervisors
Teams
Work environment
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Summary:PurposeThis study examines how team-level mediating mechanisms (i.e. team psychological safety and team helping behaviour) facilitate the relationship between employees' ingratiation and performance ratings.Design/methodology/approachThe data were collected from 180 customer service teams working in Pakistan's hospitality industry through multiple sources using a paper and pencil questionnaire.FindingsThe multi-level structural equation modelling results showed that team psychological safety and helping behaviour fully mediated the relationship between ingratiation and performance ratings.Practical implicationsThe study has offered some implications for theory and practices.Originality/valueThis study showed that ingratiation might be a helpful impression management tool within a team context. Such an influence technique nurtures a psychologically safe climate and encourages peers to help each other perform mutual tasks within the hospitality context.
ISSN:0048-3486
1758-6933
DOI:10.1108/PR-05-2020-0351