From recovery resilience to transformative resilience: How digital platforms reshape public service provision during and post COVID-19

This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City o...

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Bibliographic Details
Published in:Public management review 2023-04, Vol.25 (4), p.710-733
Main Authors: Shen, Yongdong, Cheng, Yuan (Daniel), Yu, Jianxing
Format: Article
Language:English
Subjects:
Accountability
Case studies
citizen participation
COVID-19
digital government
Entrepreneurship
Government
platforms
Public services
Recovery
Recovery resilience
Resilience
resilient public service provision
Responsiveness
transformative resilience
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Summary:This paper investigates how government-sponsored digital platforms facilitated the transition from recovery resilience during COVID-19 to transformative resilience of city-level service provision post COVID-19. Using an in-depth case study of the Weijiayuan platform implemented in the Jiaxing City of China, we found that digital platforms played critical roles in both stages of COVID-19 and helped facilitate the transition from recovery resilience to transformative resilience. This transition was made possible by four conditions: adopting and experimenting digital platforms with public entrepreneurship, achieving a critical mass of usership, incentivizing the coproduction of public services, and generating accountability mechanisms for government responsiveness.
ISSN:1471-9037
1471-9045
DOI:10.1080/14719037.2022.2033052