The Importance of Justice Dimensions in Improving Customer Loyalty in Indonesia Aviation Industry

According to Schermerhorn (2010), Distributive Justice is the degree to which people are treated equally under a policy regardless of race, ethnicity, gender, age, and other demographic characteristics. 4.1.2 Reliability Test From Table 4.2, it is evident that all regressions have a Cronbach alpha v...

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Bibliographic Details
Published in:Review of Integrative Business and Economics Research 2023-01, Vol.12 (3), p.217-221
Main Authors: Purwanto, Nuri, Amelia, Amelia, Murtiani, Rita, Khan, Nur Farihin Abd Hadi, Ronald, Ronald
Format: Article
Language:English
Subjects:
Airlines
Aviation
Brand loyalty
Consumers
COVID-19
Customer satisfaction
Customer services
Distributive justice
Ethnicity
Hypotheses
Pandemics
Perceptions
Procedural justice
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Summary:According to Schermerhorn (2010), Distributive Justice is the degree to which people are treated equally under a policy regardless of race, ethnicity, gender, age, and other demographic characteristics. 4.1.2 Reliability Test From Table 4.2, it is evident that all regressions have a Cronbach alpha value higher than 0.60. [...]the statements that develop variables are consistent/reliable and can be used for further analysis. 4.1.3 Regression Results and Multicollinearity Test Based on the findings, Procedural Justice has a significant effect on Recovery Satisfaction. [...]Distributive Justice significantly affects Recovery Satisfaction, which suggests that airlines should provide the best service in accordance with customer rights regardless of differences in gender, ethnicity, race, age, and various other characteristics.
ISSN:2414-6722
2304-1013