Impact of Information Technology on Profitability of Commercial Banks of Pakistan

Information technology has emerged as the core of the banking business, and the financial sector is the center of any growing economy. The impact of globalization, competitiveness, and development in the banking business by its suppliers to supply their services necessitates an awareness of how many...

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Bibliographic Details
Published in:Journal of information technology and economic development 2023-10, Vol.13 (2), p.45-60
Main Authors: Abbas, Saad, Ali, Tahir
Format: Article
Language:English
Subjects:
Bank earnings
Banking
Banking industry
Banks
Commercial banks
Corporate profits
Customer satisfaction
Customer services
Economic growth
Efficiency
Employment
Financial services
Globalization
Impact analysis
Information technology
Literature reviews
Productivity
Profitability
Retail banking
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Summary:Information technology has emerged as the core of the banking business, and the financial sector is the center of any growing economy. The impact of globalization, competitiveness, and development in the banking business by its suppliers to supply their services necessitates an awareness of how many components of consumption patterns affect customer experience and customer delivery of services. In this regard, this work considered a critical literature analysis of previous studies with the goal of investigating the impact of information technology on the profitability of commercial banks in Pakistan. A quantitative approach has been used in order to collect the data using both Primary and Secondary Analysis. Secondary Analysis consist of IT expenses and its Profitability of 5 different Banks in Pakistan. The data was further analyzed and statistically studied with the help of SPSS (Statistical Package for Social Sciences) frequency table, diagram, hierarchy and chart are incorporated for better understanding of the result. The results showed that there was a significant relationship of IT with Banks Performance.
ISSN:2153-974X
2153-9731