Implementation of artificial intelligence in improving the quality of service system in telecommunications industry

• Main Authors: Sembiring, Nurhayati, Febrilliandika, Bayu, Oktaviani, Hafidah, Siregar, Lina Sari, Tanjung, Muhammad Fadly
• Format: Conference Proceeding
• Language: English
• Subjects: Artificial intelligence; Human-computer interface; Robotics; Telecommunications; Telecommunications industry
• ISSN: 0094-243X; 1551-7616
• DOI: 10.1063/5.0105328

Artificial Intelligence is a technology that can improve the quality of a product to meet consumer desires and increase efficiency in a business process. The purpose of this study is to describe the development of artificial intelligence implementation in the telecommunications industry. The method used in this research is by reviewing feasible journals having been published and have a relationship with the things being studied. The result of this research is the implementation of artificial intelligence for the telecommunication industry in terms of network is massive Machine-Type Communication (MTC) which can connect up to one million devices in an area of 1 km2. Implementation of AI In terms of Human-Computer Interaction (HCI) is body gestures detector. The implementation of AI in terms of Billing & Contracts is Call Detail Records (CDR) system that used for an effective and accurate billing system. AI is used to predict customer needs in sales marketing, as well as improve automation of devices such as robotics and digital assistants to minimize or optimize the workforce. In addition, the application of AI in terms of macro and regulation is an ORE (Open Source Risk Engine) system used to identify all factors and conduct Monte Carlo simulations.