Supervisor off-work boundary infringements: Perspective-taking as a resource for after-hours intrusions

Constant connectivity is prevalent in modern workplaces, aided by smartphones and email. Supervisors may further pressure their subordinates to remain connected to work through their after-hours communications. We develop the concept of supervisor off-work boundary infringements (SBI) or supervisor...

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Bibliographic Details
Published in:Work and stress 2023-07, Vol.37 (3), p.373-396
Main Authors: McCartney, Jacob, Franczak, Jennifer, Gonzalez, Katerina, Hall, Angela T., Hochwarter, Wayne A., Jordan, Samantha L., Wikhamn, Wajda, Khan, Abdul Karim, Babalola, Mayowa T.
Format: Article
Language:English
Subjects:
Access
Cognitive ability
Conservation
conservation of resources theory
Coping strategies
Email
Intrusion
Mood
Perspective taking
Resource conservation
Side effects
Smartphones
Subordinates
supervisor-subordinate interactions
Supervisors
Work
work-life boundaries
Workplaces
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Summary:Constant connectivity is prevalent in modern workplaces, aided by smartphones and email. Supervisors may further pressure their subordinates to remain connected to work through their after-hours communications. We develop the concept of supervisor off-work boundary infringements (SBI) or supervisor intrusions during subordinates' nonwork hours, which are becoming widespread due to expectations of immediate accessibility. Through the conservation of resources theory lens, we explore whether these unnecessary intrusions by supervisors increase subordinate strain outcomes (i.e. job tension and depressed mood at work). We also examine the role of perspective-taking, a cognitive resource deployed as a coping strategy that allows individuals to understand the viewpoint of others, which in turn facilitates changes in one's attitudes and behaviours. Specifically, we propose that employee perspective-taking can lessen the adverse effects of SBI. Across a four-study constructive replication, we find evidence that SBI positively relates to job tension and a depressed mood at work. Heightened levels of perspective-taking attenuated this relationship. Our study presents evidence that individuals who engage in perspective-taking can protect themselves by buffering the adverse effects of SBI. Importantly, we advocate for corporate policies and laws that protect workers from SBI and encourage supervisors to cease such infringements on their employees.
ISSN:0267-8373
1464-5335
DOI:10.1080/02678373.2023.2176945