Web Usability Practice at ARL Academic Libraries

Expanding on previous research, the authors applied quantitative and qualitative methods to investigate Web usability policies, standards, and guidelines (PSGs); resources; and usability testing, including mobile testing and usability laboratories, at the academic members of the Association of Resea...

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Bibliographic Details
Published in:Portal (Baltimore, Md.) Md.), 2023-07, Vol.23 (3), p.537-570
Main Authors: Chen, Yu-Hui, Germain, Carol Anne, Rorissa, Abebe
Format: Article
Language:English
Subjects:
Academic Libraries
Best Practices
Case Studies
Cognition & reasoning
Cognitive ability
Computers
Course Content
Definitions
Distance learning
Educational Technology
Electronic Learning
Electronic Libraries
Guidelines
Higher education
Holistic Approach
Human-computer interaction
Improvement
Information Management
Information Services
International organizations
Internet
Land Grant Universities
Learning Management Systems
Libraries
Library Administration
Library collections
Library management
Library Services
Literature Reviews
Management Systems
Online Catalogs
Online instruction
Policy
Research Libraries
Task analysis
Technology Acceptance Model
Thinking Skills
Usability
Usability testing
Web portals
Web site design
World Wide Web
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Summary:Expanding on previous research, the authors applied quantitative and qualitative methods to investigate Web usability policies, standards, and guidelines (PSGs); resources; and usability testing, including mobile testing and usability laboratories, at the academic members of the Association of Research Libraries (ARL). Survey results indicated that less than 50 percent of the libraries have Web usability PSGs. The perceived importance of usability testing has a significantly positive correlation with the testing performed, ARL ranking, mobile website testing, and availability of usability laboratories. Limited resources hindered initiatives aimed at improving usability. The authors suggest that library administrators integrate Web usability into their strategic priorities, thereby enhancing users' experience in academic endeavors.
ISSN:1531-2542
1530-7131
1530-7131
DOI:10.1353/pla.2023.a901567