Users' Adoption of National Digital Identity Systems: Human-Centric Cybersecurity Review

• Published in: The Journal of computer information systems 2023-09, Vol.ahead-of-print (ahead-of-print), p.1-16
• Main Authors: Hilowle, Malyun, Yeoh, William, Grobler, Marthie, Pye, Graeme, Jiang, Frank
• Format: Article
• Language: English
• Subjects: Cybersecurity; Government services; Human-centric cybersecurity; human-centric factors; literature review; Literature reviews; Management services; national digital identity systems; National identity; Risk perception; Security systems; user adoption
• ISSN: 0887-4417; 2380-2057
• DOI: 10.1080/08874417.2022.2140089

This paper establishes the current state of human-centric cybersecurity factors that influence users' adoption of national digital identity systems (NDIDs). NDIDs are national-level security systems that provide digital identity management services for secure authentication and access to online government services. Advances in NDIDs have raised concerns about human-centric cybersecurity factors. These concerns motivated researchers to explore the human aspects of cybersecurity. This paper critically synthesizes the literature on human-centric cybersecurity factors to enrich our knowledge of why users adopt or reject NDIDs. This paper identifies a combination of trust, privacy, perceived risk, usability, flexibility, cultural and social interference, and security factors that influence the adoption of NDIDs. This study builds a multi-level conceptual framework to contextualize human-centric cybersecurity factors influencing NDIDs adoption. This paper contributes to current literature and recommends that future research should consider non-technical aspects of cybersecurity that affect NDIDs adoption.