The Effects of Emotional Labor and Core-Self Assessments on Constructive Deviant Behavior in Hotel Businesses: The Mediating Role of Staff Empowerment

The main purpose of the research is to examine the effects of emotional labor, core-self, constructive deviant behavior and the mediating effect of staff empowerment. The sample of the study is hotel businesses that are located in Ankara and Muǧla. Turkey. The data were collected from the staff in t...

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Bibliographic Details
Published in:Ege akademik bakıs 2023-10, Vol.23 (4), p.543-556
Main Authors: Şeyhanlioğlu, Hasan Önal, Kingir, Said
Format: Article
Language:English
Subjects:
Competition
Customer services
Deviance
Emotions
Employee empowerment
Employees
Hotels & motels
Hypotheses
Tourism
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Summary:The main purpose of the research is to examine the effects of emotional labor, core-self, constructive deviant behavior and the mediating effect of staff empowerment. The sample of the study is hotel businesses that are located in Ankara and Muǧla. Turkey. The data were collected from the staff in the hotel enterprises by interview form and survey technique. The data obtained from 538 questionnaires collected from the hotel employees were analyzed. In the light of the data obtained from the employees,"factor analysis" was used for sizing and validating the scales. Correlation analysis was used to determine the relationship between the scales. For the validation of the research model, "Structural Equation Modeling" was preferred in measuring the interaction of the independent variables with the dependent varia ble and determining the mediating role in the LISREL package program. The results of the research showed that staff empowerment has a partial mediating role in the effect of collective emotional laboron constructive deviant behavior. On the other hand, it has been revealed that staff empowerment is a full mediator in the effect of core-self on constructive deviant behavior.
ISSN:1303-099X
DOI:10.21121/eab.1129045