Sustainable Implementation of Robotic Process Automation Based on a Multi-Objective Mathematical Model

(1) Background: In this study on Robotic Process Automation (RPA), the feasibility of sustainable RPA implementation was investigated, considering user requirements in the context of this technology’s stakeholders, with a strong emphasis on sustainability. (2) Methods: A multi-objective mathematical...

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Bibliographic Details
Published in:Sustainability 2023-10, Vol.15 (20), p.15045
Main Authors: Patrício, Leonel, Costa, Lino, Varela, Leonilde, Ávila, Paulo
Format: Article
Language:English
Subjects:
Automation
Case studies
Decision making
Germany
Mechanization
Natural resources
Portugal
Software
Sustainability
Sustainable development
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Summary:(1) Background: In this study on Robotic Process Automation (RPA), the feasibility of sustainable RPA implementation was investigated, considering user requirements in the context of this technology’s stakeholders, with a strong emphasis on sustainability. (2) Methods: A multi-objective mathematical model was developed and the Weighted Sum and Tchebycheff methods were used to evaluate the efficiency of the implementation. An enterprise case study was utilized for data collection, employing investigation hypotheses, questionnaires, and brainstorming sessions with company stakeholders. (3) Results: The results underscore the significance of user requirements within the RPA landscape and demonstrate that integrating these requirements into the multi-objective model enhances the implementation assessment. Practical guidelines for RPA planning and management with a sustainability focus are provided. The analysis reveals a solution that reduces initial costs by 21.10% and allows for an efficient and equitable allocation of available resources. (4) Conclusion: This study advances our understanding of the interplay between user requirements and RPA feasibility, offering viable guidelines for the sustainable implementation of this technology.
ISSN:2071-1050
2071-1050
DOI:10.3390/su152015045