Guest editorial: Diversity and inclusion in hospitality and tourism

(2023) critically reflect on diversity and inclusion research in the hospitality and tourism literature by integrating two separate perspectives: human resources and customer behavior. The second study recruits 116 hospitality employees to complete a two-wave time-lagged survey on abusive supervisio...

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Bibliographic Details
Published in:International journal of contemporary hospitality management 2023-11, Vol.35 (11), p.3737-3742
Main Authors: Yang, Wan, Madera, Juan M., Xu, Shi (Tracy), Wu, Laurie, Ma, Emily (Jintao)
Format: Article
Language:English
Subjects:
Employees
Hospitality industry
Leadership
Multiculturalism & pluralism
Perceptions
Online Access:Get full text
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Summary:(2023) critically reflect on diversity and inclusion research in the hospitality and tourism literature by integrating two separate perspectives: human resources and customer behavior. The second study recruits 116 hospitality employees to complete a two-wave time-lagged survey on abusive supervision and gender-leadership bias, followed by questions on external attribution and insubordination two weeks later. The findings reveal three main themes and 10 subthemes related to women’s professional identity, highlighting the importance of work environment, social evaluation, perception of work and demonstrating professional competence. The authors argue that to truly promote diversity, the events industry must acknowledge the role of racial power dynamics and implement interventions to address these issues.
ISSN:0959-6119
1757-1049
DOI:10.1108/IJCHM-11-2023-120