Avoid Service Design Trap by Guiding Product/Service System Design with Product-Service Dependency Knowledge Base

This article aims to contribute to the knowledge on product/service system (PSS) design practice as follows. First, a new rationale for why PSS design in practice often does not exploit its full potential is given based on a theory on inseparability of services. Second, a representation of the depen...

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Bibliographic Details
Main Authors: Sakao, T., Neramballi, A., Matschewsky, J.
Format: Conference Proceeding
Language:English
Subjects:
Designers
Digital technology
Knowledge management
Manufacturers
Manufacturing
Product design
Software
Systems design
Systems engineering
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Summary:This article aims to contribute to the knowledge on product/service system (PSS) design practice as follows. First, a new rationale for why PSS design in practice often does not exploit its full potential is given based on a theory on inseparability of services. Second, a representation of the dependencies between product design parameters (DPs) and service DPs in a form of potential-dependency knowledge base is proposed as a remedy. Third, reusability of the knowledge captured from product-service integration across sectorial borders is shown with PSS design at a complex product manufacturer.
ISSN:2732-527X
2732-527X
DOI:10.1017/pds.2022.198