Inquiry and Analysis of Challenges in the Development of Smart Product-Service Systems

In a smart product-service system (smart PSS), non-tangible services are bundled with tangible products as well as options for information and communication technologies. Enterprises offer smart PSS in order to provide added value for customers and deal with increasing competitive pressure. However,...

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Bibliographic Details
Main Authors: Paliyenko, Y., Tüzün, G.-J., Roth, D., Kreimeyer, M.
Format: Conference Proceeding
Language:English
Subjects:
Business models
Communications technology
Competition
Customer services
Integrated approach
Interviews
Literature reviews
Methods
Product development
Questionnaires
Research centers
Small & medium sized enterprises-SME
Software
Software development
Systems engineering
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Description
Summary:In a smart product-service system (smart PSS), non-tangible services are bundled with tangible products as well as options for information and communication technologies. Enterprises offer smart PSS in order to provide added value for customers and deal with increasing competitive pressure. However, the development of these complex systems also presents enterprises, especially SMEs, with challenges. In order to identify the challenges in the development of smart PSS and requests for corresponding support, a multi-method study was conducted with eighteen participants from German SMEs.
ISSN:2732-527X
2732-527X
DOI:10.1017/pds.2022.196