Redesigning hospitality supervisor support in the post-pandemic era: understanding modes from the recipient’s perspective as related to triggering a fixed mindset

There has been a lack of study of fixed mindsets in the HR field. An opportunity to make full use of fixed mindsets has been lost. A fixed mindset is examined in this study with respect to how it manifests in interpreting supervisor support. By connecting trait-activation theory with a fixed mindset...

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Bibliographic Details
Published in:Journal of human resources in hospitality & tourism 2024, Vol.23 (1), p.76-100
Main Author: Kim, Sun-Hwa
Format: Article
Language:English
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Summary:There has been a lack of study of fixed mindsets in the HR field. An opportunity to make full use of fixed mindsets has been lost. A fixed mindset is examined in this study with respect to how it manifests in interpreting supervisor support. By connecting trait-activation theory with a fixed mindset, this study theorizes the boundary condition of a fixed mindset in accepting supervisor support. According to the study, instrumental support exacerbated fixed mindsets while emotional support alleviated them. Additionally, it demonstrated the vulnerability of a fixed mindset to burnout. The findings of this study contribute to the literature on supervisor support and employee development. In the post-pandemic era, it provides a basis for developing more tailored supervisor support for hospitality and tourism practitioners.
ISSN:1533-2845
1533-2853
DOI:10.1080/15332845.2023.2253676