Investigating the Effectiveness of User Onboarding Solutions With Eye Tracking: A Case Study on Paint 3D

This article examines the user’s first experience with a new software application called the user onboarding process. In addition, we conducted a series of usability experiments with 18 participants, which were supported by eye tracking technology, to explore the effectiveness of different user onbo...

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Bibliographic Details
Published in:Ergonomics in design 2024-01, Vol.32 (1), p.48-55
Main Authors: Megyeri, Mária, Szabó, Bálint
Format: Article
Language:English
Subjects:
Ergonomics
User experience
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Summary:This article examines the user’s first experience with a new software application called the user onboarding process. In addition, we conducted a series of usability experiments with 18 participants, which were supported by eye tracking technology, to explore the effectiveness of different user onboarding solutions, exemplified by the newest version of Paint. We also explored users’ feedback on onboarding solutions in a series of interviews. The results showed that user onboarding solutions are generally effective, making it worthwhile for computer software companies to provide them to support new users’ activity as well as to increase the value of their products.
ISSN:1064-8046
2169-5083
DOI:10.1177/10648046211026028