Proposal of a Decision Support System and Model to Mitigate Scope Variability for New Product Development

This paper proposes a decision support model (DSM) to be used by project managers (PM) in the research of new products within multinational companies to select the right option to mitigate scope variability during critical junctures like project continuity. On-the-shelf DSM are leveraged to overcome...

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Bibliographic Details
Published in:International journal of decision support system technology 2023-01, Vol.15 (1), p.1-20
Main Authors: Sundram, Dhipan Raj, Lew, Kai Ling, May, Christina Chin May
Format: Article
Language:English
Subjects:
Analytic hierarchy process
Applications programs
Business metrics
Business performance management
Decision making
Decision support systems
Engineering research
Feedback
International business enterprises
Product development
Quality function deployment
Shelving
Web applications
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Summary:This paper proposes a decision support model (DSM) to be used by project managers (PM) in the research of new products within multinational companies to select the right option to mitigate scope variability during critical junctures like project continuity. On-the-shelf DSM are leveraged to overcome their shortcomings with more effective and relevant solutions. The proposed DSM is a consolidation of on-the-shelf DSM and methodologies such as balanced scorecard; quality function deployment; analytic hierarchy process; strengths, weaknesses, opportunities, and threats; and agile methodology, leading to an application in a decision support system (DSS) using progressive web applications. Feedback and input were collected through interviews with experienced PMs. Performance indicators were then developed to be reviewed by the PM to verify their applicability. Based on the feedback obtained, the developed model contributes to the engineering research industry as it mitigates common challenges that PMs face by efficiently providing a solution-seeking guideline.
ISSN:1941-6296
1941-630X
DOI:10.4018/IJDSST.315759