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Information systems success in libraries: a meta-analysis of ISSM and future direction

Purpose The purpose of this study is to investigate the relationships between the information system success model constructs including information quality (IQ), system quality (SysQ) and service quality (ServQ) with user satisfaction (US) and intention to use (IU). Design/methodology/approach A met...

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Bibliographic Details
Published in:Electronic library 2024-01, Vol.42 (1), p.158-171
Main Authors: Ali, Irfan, Warraich, Nosheen Fatima
Format: Article
Language:English
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Summary:Purpose The purpose of this study is to investigate the relationships between the information system success model constructs including information quality (IQ), system quality (SysQ) and service quality (ServQ) with user satisfaction (US) and intention to use (IU). Design/methodology/approach A meta-analysis approach was used to achieve the objectives. For this purpose, the PRISMA-P guideline was used, and a search strategy was designed to search in three indexing databases including Google Scholar, Scopus and LISTA. Findings The findings of this research revealed that IQ, SysQ and ServQ are positively related to US and IU regarding library systems. The strength of the relationship between IQ and IU, IQ and US, ServQ and US and SysQ and US was high. Originality/value This study is a unique addition to the literature, as it provides a collective and comprehensive conclusion regarding different information systems’ (ISs) success in libraries. Therefore, it fills the literature gap. The findings also work as guidelines for system developers, designers and library high-ups to consider IQ, SysQ and ServQ while designing and developing ISs for libraries.
ISSN:0264-0473
1758-616X
0264-0473
DOI:10.1108/EL-06-2023-0163