Quality system implementation in a Brazilian university laboratory

The introduction of quality systems in laboratories at universities is a difficult task. Test services for external customers are provided to generate additional budget, and there may be a clear awareness about the need for systematic QA/QC actions. However, offering services is not of the highest p...

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Bibliographic Details
Published in:Accreditation and quality assurance 2006-03, Vol.10 (11), p.594-598
Main Authors: DE NADAI FERNANDES, Elisabete A, ARRUDA BACCHI, Marcio, SILENO TAGLIAFERRO, Fabio, LUIZ GONZAGA, Claudio, DE FRANCA, Elvis Joacir, FAVARO, Paulo Cesar, DE ANGELIS FOGACA, Adriana
Format: Article
Language:English
Subjects:
Accreditation
Applied sciences
Certification
Documentation
Exact sciences and technology
Gamma rays
Global environmental pollution
Internal customers
Laboratories
Pollution
Quality assurance
Quality control
Quality management
R&D
Reference materials
Research & development
Students
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Summary:The introduction of quality systems in laboratories at universities is a difficult task. Test services for external customers are provided to generate additional budget, and there may be a clear awareness about the need for systematic QA/QC actions. However, offering services is not of the highest priority within most university environments. The staff performance is commonly evaluated on basis of published papers and teaching activities, giving little or no weight for the test services. Therefore, implementation of a quality system is often pushed back to a lower priority leading to postponement. The efforts for creating a quality system in a laboratory from a Brazilian university are described in this paper, along with the results produced.
ISSN:0949-1775
1432-0517
DOI:10.1007/s00769-005-0061-0