Optimization of the Business Processes in a Company for Manufacture of Bread and Bakery Products in Macedonia

This paper elaborates the problem of optimization of business processes as one of the pillars of the quality house in a bread and bakery company. The paper designs and implements the methodology for analyzing the costs of quality by applying the philosophy of total quality management (TQM). The bene...

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Bibliographic Details
Published in:TEM Journal 2018-05, Vol.7 (2), p.439-445
Main Authors: Mitreva, Elizabeta, Gjurevska, Simona, Gjorshevski, Hristijan
Format: Article
Language:English
Subjects:
Bakeries
Bakery products
Bread
Business process management
Corporate culture
Cost analysis
Customer satisfaction
Employees
ICT Information and Communications Technologies
Information sources
Managers
Optimization
Philosophy
Process controls
Quality management
Stockholders
Total quality
Total quality management
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Summary:This paper elaborates the problem of optimization of business processes as one of the pillars of the quality house in a bread and bakery company. The paper designs and implements the methodology for analyzing the costs of quality by applying the philosophy of total quality management (TQM). The benefits of using this model are not only increasing the company's business results, which will further serve as a driving force for continuous improvements, but also increasing the commitment of the top management and the employees towards improving processes, customer satisfaction, employees, shareholders, suppliers, community.
ISSN:2217-8309
2217-8333
DOI:10.18421/TEM72-28