Let's Negotiate! A Survey of Negotiation Dialogue Systems

Negotiation is a crucial ability in human communication. Recently, there has been a resurgent research interest in negotiation dialogue systems, whose goal is to create intelligent agents that can assist people in resolving conflicts or reaching agreements. Although there have been many explorations...

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Bibliographic Details
Published in:arXiv.org 2024-02
Main Authors: Zhan, Haolan, Wang, Yufei, Feng, Tao, Hua, Yuncheng, Sharma, Suraj, Zhuang, Li, Qu, Lizhen, Zhaleh Semnani Azad, Zukerman, Ingrid, Haffari, Gholamreza
Format: Article
Language:English
Subjects:
Cross cultural negotiations
Human communication
Intelligent agents
Negotiations
Online Access:Get full text
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Summary:Negotiation is a crucial ability in human communication. Recently, there has been a resurgent research interest in negotiation dialogue systems, whose goal is to create intelligent agents that can assist people in resolving conflicts or reaching agreements. Although there have been many explorations into negotiation dialogue systems, a systematic review of this task has not been performed to date. We aim to fill this gap by investigating recent studies in the field of negotiation dialogue systems, and covering benchmarks, evaluations and methodologies within the literature. We also discuss potential future directions, including multi-modal, multi-party and cross-cultural negotiation scenarios. Our goal is to provide the community with a systematic overview of negotiation dialogue systems and to inspire future research.
ISSN:2331-8422