An Exploratory Case Study of Enterprise Resource Planning Implementation

Enterprise Resource Planning (ERP) systems are a growing area of research in business information systems. The primary purpose of this research was to test the effect of ERP implementation on users. We used the implementation and performance stage model and studied issues related to adaptation, acce...

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Bibliographic Details
Published in:International journal of enterprise information systems 2005-01, Vol.1 (1), p.23-38
Main Authors: Subramanian, Girish H, Hoffer, Christopher S
Format: Article
Language:English
Subjects:
Business management software
Data analysis
Enterprise resource planning
Enterprisewide computing
Information systems
Installation
Qualitative analysis
Technology assessment
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Summary:Enterprise Resource Planning (ERP) systems are a growing area of research in business information systems. The primary purpose of this research was to test the effect of ERP implementation on users. We used the implementation and performance stage model and studied issues related to adaptation, acceptance, and routinization stages. An exploratory case study was conducted to study these research issues. The case study consisted of a survey and interview of 25 employees at one organization. The results provide data analysis findings from the survey and qualitative findings from the interview. The findings of the case study point to a positive user climate during transition to SAP, increased user productivity, and improved job understanding through the use of SAP software.
ISSN:1548-1115
1548-1123
DOI:10.4018/jeis.2005010102