Management Support Model for Information Technology Outsourcing

This study deals with the problem of outsourcing management, presenting a structure to support decision-making on effective information-technology outsourcing and highlighting the advantages and disadvantages that must be addressed. Since the study involves multiple variables, partially defined and...

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Bibliographic Details
Published in:Journal of global information management 2020-07, Vol.28 (3), p.123-147
Main Authors: Ensslin, Leonardo, Mussi, Clarissa Carneiro, Dutra, Ademar, Ensslin, Sandra Rolim, Demetrio, Sandro Natalino
Format: Article
Language:English
Subjects:
Business metrics
Data collection
Decision analysis
Decision making
Epistemology
Information management
Information technology
Multiple criterion
Open access publishing
Outsourcing
Performance appraisal
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Summary:This study deals with the problem of outsourcing management, presenting a structure to support decision-making on effective information-technology outsourcing and highlighting the advantages and disadvantages that must be addressed. Since the study involves multiple variables, partially defined and conflicting objectives, and the will of decision-makers to broaden their understanding of the impact of decisions, the study used the multicriteria decision aid constructivist method to lead data collection and analysis. The chief results presented are: (i) a structured appraisal arranged by 8 strategic objectives and 107 performance indicators; (ii) the strengths and weaknesses of the status quo; and (iii) a process diagram for generating improvements. To ensure presentation of scientific and practical recognition in accordance with the constructivist path, the epistemological view adopted meets the scientific and practical requirements to ensure validity, legitimacy, and effectiveness of a model to support a decision-making process in a practical environment.
ISSN:1062-7375
1533-7995
DOI:10.4018/JGIM.2020070107