Evaluation of the Quality of Higher Education Services by Revised IPA in the Perspective of Digitization

Higher education services are at a crossroads created by the disruptive impact of digitalization. The COVID-19 pandemic experience forced Romanian universities to use digital educational platforms and other online education tools. The questions put into discussion are: Where is Romanian university e...

Full description

Saved in:
Bibliographic Details
Published in:Sustainability 2024-04, Vol.16 (7), p.3017
Main Authors: Ban, Olimpia Iuliana, Hatos, Roxana, Bugnar, Nicoleta-Georgeta, Sasu, Dinu, Popa, Adela Laura, Fora, Andreea-Florina
Format: Article
Language:English
Subjects:
Analysis
Colleges & universities
COVID-19
Digital technology
Digitization
Education
Education, Higher
Educational services
Educational services industry
Educational technology
Epidemics
Focus groups
Forecasts and trends
Higher education
Learning
Medical research
Methods
Pandemics
Perceptions
Quality management
Quality of service
Romania
Students
Surveys
Teachers
Teaching
Webometrics
Citations: Items that this one cites
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:Higher education services are at a crossroads created by the disruptive impact of digitalization. The COVID-19 pandemic experience forced Romanian universities to use digital educational platforms and other online education tools. The questions put into discussion are: Where is Romanian university education headed, what attributes of service quality are relevant for students, how do they see the digitization experience, and what needs to be done to increase satisfaction? A survey was conducted based on an online questionnaire on a sample of 314 students from the University of Oradea that used, for the first time in empirical research, a scale to measure satisfaction with the quality of educational services to which a dimension of digital education is added. Revised importance–performance analysis (importance–performance analysis in nine quadrants with one parameter c-9Qc-IPA) was used for data processing. The results show a still-reserved attitude towards certain aspects of the digitization of services, with priority remaining on aspects related to the material base and the prospects of finding a suitable job after graduation.
ISSN:2071-1050
2071-1050
DOI:10.3390/su16073017