Enhancing School Appeal: How Experiential Marketing Influences Perceived School Attractiveness in the Urban Context

• Published in: Education and urban society 2024-07, Vol.56 (6), p.703-727
• Main Authors: Sing Maxwell Ho, Chun, Tsz-lok Lee, Trevor, Lu, Jiafang
• Format: Article
• Language: English
• Subjects: Cluster analysis; Market strategy; Marketing; Networking; Parent Role; Parents & parenting; Perceptions; Schools; Social networks; Strategies; Structural equation modeling; Structural Equation Models; Urban areas; Urban schools; Value orientations
• ISSN: 0013-1245; 1552-3535
• DOI: 10.1177/00131245231205261

This study explores the mechanisms that underlie the effect of school marketing strategies on parents’ perceived school attractiveness, particularly emphasizing the mediating role of parents’ perceptions of being welcomed in urban schools. Additionally, we investigated how schools’ marketing strategies work differently among parents with different value orientations toward schooling. Structural Equation Modeling and Cluster Analysis Data were applied to analyze 510 questionnaires collected from parents. Two experiential marketing strategies, namely, one-way disseminating materials and interactive social networking, impacted parents’ perceived attractiveness of schools differently with the feeling of being welcomed mediating the relationship between parents and schools. Additionally, parents’ value orientations toward schooling could be classified into three profiles. The results suggest that schools should consider parents’ needs and preferences concerning their children’s schooling and employ appropriate marketing strategies to engage different types of parents. To facilitate this outcome, individualized interaction is necessary to accommodate the diverse needs of parents. The overall structural equation model validates the mechanism of experiential marketing in influencing parental perceptions, and the cluster analysis underscores the need to explore the complex relationship between parents’ educational priorities and their interpretation of marketing strategies.