Revisiting the social commerce paradigm: the social commerce (SC) framework and a research agenda

• Published in: Internet research 2024-07, Vol.34 (4), p.1346-1393
• Main Authors: Leong, Lai-Ying, Hew, Teck Soon, Ooi, Keng-Boon, Hajli, Nick, Tan, Garry Wei-Han
• Format: Article
• Language: English
• Subjects: Artificial intelligence; Electronic commerce; Guidelines; Internet; Interpersonal Relationship; Literature reviews; Product reviews; Research Methodology; Researchers; Social Media; Social networks; Trends; User generated content; Web 2.0; Web 2.0 Technologies
• ISSN: 1066-2243; 2054-5657
• DOI: 10.1108/INTR-08-2022-0657

PurposeSocial commerce (SC) is a new genre in electronic commerce (e-commerce) that has great potential. This study proposes a new research framework to address deficiencies in existing social commerce research frameworks (e.g. the information model).Design/methodology/approachIn the era of Industrial Revolution 4.0 technologies and new social commerce (s-commerce) models, the authors believe that there is an immediate need for a new research framework. The authors analysed the progress of the s-commerce paradigm between 2003 and 2023 by applying longitudinal science mapping. The authors then developed a research framework based on the themes in the strategic diagrams and evolution map.FindingsFrom 2003 to 2010, studies on s-commerce mainly focused on social networking sites, virtual communities, social shopping and analytic approaches. From 2011 to 2015, it shifted to s-commerce, consumer behaviour, Web 2.0, artificial intelligence, social technologies, online shopping, user studies, data gathering methods, applications, service-based social commerce constructs, e-commerce and cognitive factors. Social commerce remained the primary research paradigm from 2017 to 2023.Practical implicationsThe SC framework may be analogous to popular research frameworks such as technology-organisation-environment (T-O-E) and stimulus-organism-response (S-O-R). Based on this SC framework, researchers may gain a better understanding by determining the factors of the social, commercial, technological and behavioural dimensions.Originality/valueThe authors redefined s-commerce and developed an SC framework. Practical guidelines for the SC framework and an exemplary research model are presented. Overall, this study offers a new research agenda for the extant understanding of s-commerce, with the SC framework as the next frontier of the theoretical advancements and applications of s-commerce.