Evaluation of operator performance in the service industry to improve company productivity

• Main Authors: Sekarjati, Kartinasari Ayuhikmatin, Wibowo, Agus Hindarto, Prasetiyo, Angger Bagus
• Format: Conference Proceeding
• Language: English
• Subjects: Operator performance; Performance evaluation; Productivity; Pulse rate; Rest; Sampling methods; Service industries; Workers; Workload; Workloads
• ISSN: 0094-243X; 1551-7616
• DOI: 10.1063/5.0211991

The productivity of the company is closely related to one of the resources. Productivity can increase, if the performance of the workforce is good. However, what needs to be considered is the workload of each workforce. The workload should be adjusted according to the worker’s rest period or frequency. If a worker has a heavy workload, then the worker must have sufficient rest periods or frequencies to be able to recover his energy, and vice versa. The purpose of this research is to measure the workload of workers in a service industry in order to increase the productivity of the company. The method used to measure the workload is the work sampling method. The work sampling method is considered suitable, because it has more accuracy. This is because the data collection was carried out directly to the respondent. Researchers conducted three measurements of workers, namely measurement of work pulse, resting pulse measurement, and work pulse measurement. The results obtained from this study are worker 1 has a maximum pulse rate of 185, work pulse 76.73 and rest pulse 61.22. Worker 2 has a maximum pulse of 188, a work pulse of 77.92 and a resting pulse of 67.5. Whereas in worker 3, he has a maximum pulse rate of 193, a work pulse of 82.9 and a resting pulse of 57.7. The percentage of productivity of the three workers was 68.06%. So, it can be concluded that three workers did not fatigue.