Understanding user acceptance of digital payment system: Extending UTAUT2 model among Indonesian consumers

Digital payments have become a worldwide payment phenomenon that can be used to save time, effort, and money. As a result, evaluating digital payment systems is critical to ensuring successful implementation and positive impact for user. This paper investigated the determinant of user acceptance of...

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Bibliographic Details
Main Authors: Napitupulu, Darmawan, Pamungkas, Petrus Dwi Ananto, Uddin, Badie, Septanto, Henri, Oetomo, Robertus Koesmaryanto, Selfiana, Purwatmini, Nining, Wiyani, Natalia Titik, Maturbongs, Yoseph Hendrik, Rusmawan, Uus
Format: Conference Proceeding
Language:English
Subjects:
Payment systems
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Summary:Digital payments have become a worldwide payment phenomenon that can be used to save time, effort, and money. As a result, evaluating digital payment systems is critical to ensuring successful implementation and positive impact for user. This paper investigated the determinant of user acceptance of digital payment among Indonesians. More specifically, this study extended UTAUT2 to examine the relationship between performance expectancy, effort expectancy, social influence, facilitating conditions, price value, awareness and behavioral intention to use digital payment system. A total of 152 respondents invited to fill the questionnaires distributed through survey. The result showed that performance expectancy, effort expectancy, social influence, facilitating conditions and price value have significant influence on behavioral intention. Interestingly, awareness does not affect the behavioral intention to use digital payment system. This study provides findings that can help service companies to improve the adoption of digital payment system.
ISSN:0094-243X
1551-7616
DOI:10.1063/5.0212168