Implementación de una innovación de proceso para la automatización, optimización y desarrollo de capacidades tecnológicas para el sector FinTech en la empresa TIENDACOL S.A.S

The exclusion of accessing the banking sector has caused a disruption in the market, triggering the development of several business models of this nature. The above increased because of the health crisis due to covid-19, stimulate solutions that focus more on the end customer, with efficiency, effec...

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Published in:RISTI : Revista Ibérica de Sistemas e Tecnologias de Informação 2024-04 (E68), p.620-637
Main Authors: García-Arango, David Alberto, Gutiérrez, Camilo Andrés Echeverri, Gutiérrez, Mauricio Stiven Echeverri, González, Milton Yesid Fernández
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Language:Spanish
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Automation
Bank technology
COVID-19
Customer services
Innovations
Resolvers
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creator García-Arango, David Alberto
Gutiérrez, Camilo Andrés Echeverri
Gutiérrez, Mauricio Stiven Echeverri
González, Milton Yesid Fernández
description The exclusion of accessing the banking sector has caused a disruption in the market, triggering the development of several business models of this nature. The above increased because of the health crisis due to covid-19, stimulate solutions that focus more on the end customer, with efficiency, effectiveness, agility and added value integrated into the entire production, marketing and after-sales service chain. Process innovation enabled improvement in terms of management, automation, and integration of the company's digital ecosystem. Atendiendo a la necesidad de resolver las crecientes demandas del sector, la empresa TIENDACOL S.A.S. ha considerado intégration de todos sus prooesos y modelos de negocio en un ecosistema digital que potencie exponencialmente todas las capacidades de la empresa como factor diferenciador permitiendo el desarrollo conjunto de los nivelés administratives, de infraestructura, financieros, del área ecommerce y área de venta directa con un enfoque de sostenibilidad e internacionalización de los servicios, es menester considerar en este caso que experiencias similares son propuestas por Turban, Pollard & Wood (2021).
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subjects Automation
Bank technology
COVID-19
Customer services
Innovations
Resolvers
title Implementación de una innovación de proceso para la automatización, optimización y desarrollo de capacidades tecnológicas para el sector FinTech en la empresa TIENDACOL S.A.S
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