Factor affecting organizational citizenship behavior and employee performance in banking sector

This study aims to analyze the role of individual characteristics, organizational commitment and job satisfaction on employee performance with an organizational citizenship behavior (OCB) mediation mechanism in the banking industry in Indonesia. Quantitative analysis was used for data analysis and q...

Full description

Saved in:
Bibliographic Details
Published in:International Journal of Research in Business and Social Science 2024-01, Vol.13 (5), p.386-396
Main Authors: Budianto, Firman, Kurniawati, Desi Tri
Format: Article
Language:English
Subjects:
Banking
Banking industry
Citizenship
Data analysis
Employees
Hospitality industry
Job satisfaction
Marital status
Organizational citizenship behaviour
Organizational commitment
Personality
Quantitative analysis
Random sampling
Success
Online Access:Get full text
Tags: Add Tag
No Tags, Be the first to tag this record!
Description
Summary:This study aims to analyze the role of individual characteristics, organizational commitment and job satisfaction on employee performance with an organizational citizenship behavior (OCB) mediation mechanism in the banking industry in Indonesia. Quantitative analysis was used for data analysis and questionnaires as a data collection technique were disseminated online using Google Forms to 122 employees with random sampling techniques. Data analysis using SEM-PLS with the help of SmartPLS application. The results found that individual characteristics had a significant effect on employee performance. However, organizational commitment andjob satisfaction do not have a significant effect on employee performance. Furthermore, individual characteristics, organizational commitment and job satisfaction have a significant effect on OCB. Then OCB has a significant effect on employee performance. In addition, OCB mediates in part the influence of individual characteristics on employee performance. While OCB perfectly mediates the effect of organizational commitment and job satisfaction on employee performance.
ISSN:2147-4478
DOI:10.20525/ijrbs.vl3i5.3456