Understanding the mediating role of job satisfaction on the effect of organizational communication and organizational justice on intention to leave in banking sector

This study aims to investigate the impact of Organizational Communication and Organizational Justice on the Intention to Leave and to identify the mediation of Job Satisfaction in the said relationship. This study is a quantitative study and a questionnaire was distributed to Bank X Area Surabaya em...

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Bibliographic Details
Published in:International Journal of Research in Business and Social Science 2024-01, Vol.13 (5), p.283-292
Main Authors: Santoso, Lukman Arief Budi, Noermijati
Format: Article
Language:English
Subjects:
Banking industry
Careers
Communication
Employee complaints
Employee turnover
Human resources
Job satisfaction
Organizational justice
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Summary:This study aims to investigate the impact of Organizational Communication and Organizational Justice on the Intention to Leave and to identify the mediation of Job Satisfaction in the said relationship. This study is a quantitative study and a questionnaire was distributed to Bank X Area Surabaya employees with a total of 203 respondents. The data analysis technique used the SEM-PLS analysis tool with the help of SmartPLS 4.0 software. The results of this study show that organizational communication has a negative and significant effect on intention to leave (p-value=0.004), organizational justice has a negative and insignificant effect on intention to leave (p-value=0.335), organizational communication has a positive and significant effect on job satisfaction (p-value=0.001), organizational justice has a positive and significant effect on job satisfaction (p-value=0.000), job satisfaction has a negative and significant effect on the intention to leave (p-value=0.005) and finally job satisfaction mediates the effect of organizational communication and organizational justice on intention to leave. This study provides valuable insight into the context of employee resistance and organizational conditions at a state-owned bank.
ISSN:2147-4478
DOI:10.20525/ijrbs.vl315.3511