Does workplace ostracism lead to workplace withdrawal? Testing the moderating-mediating effects of rumination and mindfulness in Indian hospitality industry

• Published in: Journal of organizational effectiveness : people and performance 2024-10, Vol.11 (4), p.873-891
• Main Authors: Srivastava, Shalini, Khan, Muskan, Kumari, Arpana, Jain, Ajay Kumar
• Format: Article
• Language: English
• Subjects: Behavior; Emotions; Employees; Hospitality industry; Mindfulness; Organizational effectiveness; Ostracism; Social capital; Social exchange theory; Social interaction
• ISSN: 2051-6614; 2051-6622
• DOI: 10.1108/JOEPP-08-2023-0328

PurposeTaking the support of social capital theory and conservation of resource theory, the present study explores the mediating role of rumination and moderating role of mindfulness in the relationship of workplace ostracism (WO) and workplace withdrawal (WW).Design/methodology/approachThe data were collected in two waves from 467 employees working in hotels located in Delhi NCR region of India. The hypothesised relationships were investigated by macro-PROCESS (Hayes, 2013).FindingsThe results found a mediating impact of rumination on WO and WW relationship. It further supported the moderating effect of mindfulness in weakening the association between WO and WW via rumination.Practical implicationsThis study identified mindfulness as an essential mechanism by which WO may be regulated to control employee's tendency to ruminate. Rumination may initially be prevented in organisations by regulating the primary effect of WO on employees' decisions for WW.Originality/valueBy linking the research model with the social capital theory, the study has contributed to the existing body of knowledge. The study is the first of its kind in India to examine the impact of hypothesised associations on the hotel industry. The findings of the study would help the industry in understanding the role of mindfulness in reducing aberrant behaviours at workplace.