Lean Six Sigma 4.0 – a framework and review for Lean Six Sigma practices in the digital era

• Published in: Benchmarking : an international journal 2024-11, Vol.31 (9), p.3288-3326
• Main Authors: Citybabu, G., Yamini, S.
• Format: Article
• Language: English
• Subjects: Automation; Context; Digital technology; Digitization; Human factors; Industry 4.0; Lean manufacturing; Literature reviews; Organizations; Productivity; Six Sigma; Sustainable development
• ISSN: 1463-5771; 1758-4094
• DOI: 10.1108/BIJ-09-2022-0586

PurposeLean Six Sigma 4.0 has brought about a paradigm shift in customization, automation, value creation and digitalization to achieve excellence in human factors, operations and sustainable development. Despite its potential, LSS 4.0 is still in its nascent stage, with researchers striving to identify the key and relevant components of LSS in relation to Industry 4.0. The present study aims to address this knowledge gap through a literature review and subsequently provide a conceptual framework for LSS within the context of digital transformation.Design/methodology/approachIn this study, the authors have conducted a thorough review of reputable articles published between 2011 and 2022, focusing on the integration of Lean Six Sigma (LSS) and Industry 4.0 (I4.0). By using appropriate keywords, the authors identified around 85 relevant articles. The main objective of this integrative literature review was to analyze and extract valuable knowledge from the existing literature on LSS and I4.0. Based on the authors’ findings, a conceptual framework was developed.FindingsThe review revealed the motivators, building blocks, tools and challenges of LSS 4.0. The conceptual framework delves into the key aspects of LSS 4.0, focusing on the dimensions of people, process and technology, as well as their subdimensions. These subdimensions serve as the building blocks for developing LSS 4.0 capabilities. The proposed framework visually represents the conceptualization and the relationships among its components.Research limitations/implicationsOnly a few conceptual approaches to LSS are developed that include the concepts, new roles and elements of I4.0. As a result, this research investigates the gap in current LSS models preceding I4.0 and develops a conceptual framework to provide a novel and comprehensive summary of the new concepts and components driving nascent and current LSS practices in the digital era.Practical implicationsThis study offers practical guidance for implementing LSS in the context of I4.0, emphasizing digital transformation. The findings highlight motivators, building blocks, tools, challenges and spread of LSS 4.0 practices, and present a conceptual framework of LSS 4.0. These insights can help organizations enhance their LSS capabilities and achieve excellence in human factors, operations and sustainable development.Originality/valueThis study aims to make a significant contribution to the model-building efforts of researchers focusing on LSS 4.