Can you resist the virtual temptations? Unveiling impulsive buying in metaverse retail

PurposeThe main aim of this study is to examine the effect of virtual store atmospheric factors on impulsive purchasing in the metaverse context.Design/methodology/approachGrounded in purposive sampling, 451 individuals with previous metaverse experience were recruited to accomplish the objectives o...

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Bibliographic Details
Published in:Asia Pacific journal of marketing and logistics 2024-11, Vol.36 (10), p.2259-2280
Main Authors: Dang Quan, Tri, Wei-Han Tan, Garry, Aw, Eugene Cheng-Xi, Cham, Tat-Huei, Basu, Sriparna, Ooi, Keng-Boon
Format: Article
Language:English
Subjects:
Consumer behavior
Consumers
Customers
Electronic commerce
Impulse buying
Influence
Influencer marketing
Purchasing
Retail stores
Shopping
User generated content
Virtual communities
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Summary:PurposeThe main aim of this study is to examine the effect of virtual store atmospheric factors on impulsive purchasing in the metaverse context.Design/methodology/approachGrounded in purposive sampling, 451 individuals with previous metaverse experience were recruited to accomplish the objectives of this research. Next, to identify both linear and nonlinear relationships, the data were analyzed using partial least squares structural equation modeling (PLS-SEM) and artificial neural network (ANN) approaches.FindingsThe findings underscore the significance of the virtual store environment and online trust in shaping impulsive buying behaviors within the metaverse retailing setting. Theoretically, this study elucidates the impact of virtual store atmosphere and trust on impulsive buying within a metaverse retail setting.Practical implicationsFrom the findings of the study, because of the importance of virtual shop content, practitioners must address its role in impulse purchases via affective online trust. The study’s findings are likely to help retailers strategize and improve their virtual store presentations in the metaverse.Originality/valueThe discovery adds to the understanding of consumer behavior in the metaverse by probing the roles of virtual store atmosphere, online trust and impulsive buying.
ISSN:1355-5855
1758-4248
DOI:10.1108/APJML-09-2023-0911