Constructing Websites with Generative AI Tools: The Accessibility of Their Workflows and Products for Users With Disabilities

Generative AI tools allow anyone without web-design experience to have a business website created when the user provides a few specifications about the business, such as its name, type, and location. But the resulting websites not only fall short of the business's basic needs but they also rais...

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Bibliographic Details
Published in:Journal of business and technical communication 2025-01, Vol.39 (1), p.93-114
Main Authors: Palmer, Zsuzsanna B., Oswal, Sushil K.
Format: Article
Language:English
Subjects:
Disability
Documentation
Generative artificial intelligence
Usability
Websites
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Summary:Generative AI tools allow anyone without web-design experience to have a business website created when the user provides a few specifications about the business, such as its name, type, and location. But the resulting websites not only fall short of the business's basic needs but they also raise major concerns about their accessibility for disabled users. This study specifically examines whether these AI generated websites are accessible to screen-reader users with visual disabilities. It presents data about the usability and accessibility of the products of three generative AI website builders, highlights the specific problems found by an expert screen reader test along with an automated machine scan of these sites, and discusses some causes of and recommendations for solving these problems.
ISSN:1050-6519
1552-4574
DOI:10.1177/10506519241280644