Grievance Processes: Research, Rhetoric and Directions for New Zealand

Individual-level conflict is a central aspect of contemporary employment relations. The literature is somewhat fragmented, focusing on certain aspects of grievances and dominated by North American writing. The implications for New Zealand are explored and compared with local research which has been...

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Bibliographic Details
Published in:New Zealand journal of employment relations 2009-01, Vol.34 (3), p.43-64
Main Authors: Walker, Bernard, Hamilton, R. T
Format: Article
Language:English
Subjects:
Alternative dispute resolution
Arbitration
Decision making
Decision making models
Disputes
Employee management relations
Employees
Employers
Employment
Employment discrimination
Grievance procedures
Industrial relations
International comparisons
Labor disputes
Labor laws and legislation
Labor unions
Litigation
Lobbying
Mediation
Personnel management
Small & medium sized enterprises-SME
Studies
Third party
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Summary:Individual-level conflict is a central aspect of contemporary employment relations. The literature is somewhat fragmented, focusing on certain aspects of grievances and dominated by North American writing. The implications for New Zealand are explored and compared with local research which has been driven largely by policy and operational needs. At a time when political debate over grievance laws is once again intensifying, three main areas emerge as priorities for future New Zealand research: a focus on the decision-making processes of employers and employees; what happens in the early stages of within-company resolution; and the merits of alternative dispute resolution procedures.
ISSN:1176-4716
1179-2965
1179-2965