Face-to-Face and Video-Mediated Communication: A Comparison of Dialogue Structure and Task Performance

This article examined communication and task performance in face-to-face, copresent, and video-mediated communication (VMC). Study 1 showed that when participants in a collaborative problem-solving task could both see and hear each other, the structure of their dialogues differed compared with dialo...

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Bibliographic Details
Published in:Journal of experimental psychology. Applied 1997-06, Vol.3 (2), p.105-125
Main Authors: Doherty-Sneddon, Gwyneth, Anderson, Anne, O'Malley, Claire, Langton, Steve, Garrod, Simon, Bruce, Vicki
Format: Article
Language:English
Subjects:
Auditory Stimulation
Human
Interpersonal Communication
Interpersonal Interaction
Video Display Units
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Summary:This article examined communication and task performance in face-to-face, copresent, and video-mediated communication (VMC). Study 1 showed that when participants in a collaborative problem-solving task could both see and hear each other, the structure of their dialogues differed compared with dialogues obtained when they only heard each other. The audio-only conversations had more words, and these extra utterances often provided and elicited verbal feedback functions, which visual signals can deliver when available. Study 2, however, showed that high-quality VMC did not appear to deliver the same benefits as face-to-face, copresent interaction. It appears that novelty, attenuation, and remoteness all may have contributed to the effects found-factors that should be considered by designers of remote video-conferencing systems.
ISSN:1076-898X
1939-2192
DOI:10.1037/1076-898X.3.2.105